• Full Time
  • London


About the job

We are Multiverse, a tech startup with a social mission. We’re building an outstanding alternative to university and corporate training, to develop a diverse group of future leaders. Our impact focuses on three core areas: measuring potential beyond academics, delivering world-class job-focused training via applied learning, and helping diverse groups of young people build social capital through a thriving community.At Multiverse we put our apprentices first, and that means providing them with a world-class offer of support. It is critical that every apprentice, no matter what their context, is able to access our learning and to thrive on programme.We have a fantastic opportunity for an energetic, self-motivated manager to lead our Apprentice Safeguarding and Additional Support teams. This is a unique opportunity to build the strategy that defines the support offer for our most vulnerable apprentices, creating a truly inclusive model. As someone who is passionate about both people and process you will work with the team to drive innovation and ensure apprentices have an excellent on-programme experience.We are looking for exceptional people to join us as we create something genuinely radical that will replace the way people think about accessing careers and how they learn. If you would like to join a fast growing exciting company and be part of a fresh learning approach we would love to hear from you.RequirementsAbout the RoleYou will be working in a supportive, friendly and collaborative team, whose aim is to ensure that Multiverse delivers excellent support to apprentices. You will sit in the Functional Skills team, in the wider Apprentice Support team. You will demonstrate strong communication skills and will be expected to show initiative, manage your priorities as well as solve problems and make decisions.In this role you will:

  • Making Functional Skills exam registrations and bookings
  • Scheduling Functional Skills classes and internal assessments
  • Managing the Functional Skills inbox, responding to queries and concerns in a timely manner
  • Developing your expertise on international qualification equivalencies
  • Supporting the Admissions team with qualification equivalencies
  • Providing administration support to the overall team
  • Assisting the Apprentice Support team with ad hoc reports, special projects and strategic initiatives
  • Reviewing and improving current processes

What you will bring:

  • Excellent attention to detail
  • Ability to complete critical processes with a high degree of accuracy at pace
  • Creative problem solving skills and a ‘can do’ attitude
  • Great at building relationships and trust with people quickly
  • Excellent verbal and written communication skills
  • Ability to work independently as well as within a team environment
  • Passionate about processes and getting tasks done
  • Empathy towards apprentices who experience challenges relating to Functional Skills
  • Work well under pressure and able to de-escalate situations
  • You are a problem solver: you are always thinking about ways to make your life, and the lives of those around you, easier
  • Ability to work effectively to a deadline


  • Time off – 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days
  • Health & wellbeing – private medical Insurance with Bupa, a medical cashback scheme, life insurance, and access to Spill – all in one mental health support
  • Hybrid & remote working – weekly visits to the London office
  • Equity – every Multiverse employee has ownership in the business through equity options
  • Team fun – weekly socials and regular offsite events

Our commitment to Diversity, Equity and InclusionWe’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.Right to workDo you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.SafeguardingAll posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service (“DBS”) for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.

To apply for this job please visit www.linkedin.com.